LEGAL
Last updated: 2 November 2026
This Privacy Policy explains how Innovize Marketing Pty Ltd (ABN 21 666 202 580) (“Innovize”, “we”, “us” or “our”) collects, uses, stores and discloses your personal information when you visit innovizemarketing.com, contact us, subscribe to our updates or work with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Innovize is a marketing and sales agency based in Sydney, Australia. Our principal place of business is Suite 1.31, 90–96 Bourke Road, Alexandria NSW 2015. If you have any questions about this policy, you can contact us using the details at the end of this page.
The personal information we collect depends on how you interact with us. It may include:
Contact details, such as your name, email address, phone number, company name and website.
Business information you choose to share through our enquiry forms, such as your marketing budget, lead volumes, sales figures, goals and the challenges you want help with.
Your email address when you subscribe to our newsletter or join a waitlist for one of our tools.
Records of our communications with you, including emails, messages, meeting notes and call recordings. We will tell you before a call is recorded.
Technical and usage information when you visit our website, such as your IP address, device and browser type, the pages you view, how you arrived at our site and how you use it.
Information our clients give us so we can deliver our services, such as access to advertising accounts, customer lists or lead data.
You do not have to give us your personal information, and you can browse our website without identifying yourself. If you choose not to provide certain details, we may not be able to respond to your enquiry or provide our services.
We collect most personal information directly from you, for example when you fill in a form on our website, email or call us, book a meeting, subscribe to our updates or become a client. We also collect information automatically through cookies and similar technologies when you use our website. Occasionally we receive information from third parties, such as advertising platforms (when you submit a lead form on Meta or Google), referral partners, or public sources such as LinkedIn and company websites.
Our website uses cookies, pixels and similar technologies to understand how visitors use the site, measure the performance of our marketing and show relevant ads. These include Google Analytics, Google Tag Manager, Google Ads and the Meta Pixel. These providers may combine information about your visit with information they already hold about you, under their own privacy policies.
You can block or delete cookies in your browser settings, and you can manage ad personalisation in your Google and Meta account settings. If you block cookies, some parts of the website may not work as intended.
We use personal information to:
respond to your enquiries and prepare proposals;
provide, manage and improve our services;
communicate with you about your project or account;
send you newsletters, case studies and updates you have signed up for;
measure and improve our website and marketing;
show you relevant advertising on platforms such as Google and Meta;
manage invoicing, payments and our business records; and
comply with our legal obligations.
We only use your information for the purpose we collected it for, a related purpose you would reasonably expect, or as otherwise permitted or required by law.
We do not sell your personal information. We share it only where we need to in order to run our business and deliver our services, including with:
our team members and contractors who work on your account;
service providers that help us operate, such as website hosting, CRM, email, calendar, phone, communication, automation, accounting and payment providers;
advertising and analytics platforms such as Google and Meta;
our professional advisers, such as accountants, lawyers and insurers; and
government bodies, regulators or law enforcement where the law requires it.
We require our service providers to handle your information securely and only for the purpose we engage them for.
Some of the service providers we use store or process information outside Australia, including in the United States, Europe and Singapore. When we send personal information overseas, we take reasonable steps to make sure the recipient handles it in a way that is consistent with the Australian Privacy Principles.
If you subscribe to our updates or already have a relationship with us, we may send you marketing emails or messages. Every marketing email includes an unsubscribe link, and you can opt out at any time by using that link or by contacting us. We comply with the Spam Act 2003 (Cth).
We store personal information in secure, access-controlled cloud systems. We limit access to the people who need it, use strong passwords and two-factor authentication where available, and review our tools and access regularly. No method of storing or sending information online is completely secure, so we cannot guarantee absolute security.
If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
We keep personal information for as long as we need it for the purposes in this policy, or for as long as the law requires, for example to meet tax and accounting obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.
You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within 30 days. In limited cases the law allows us to refuse access; if that happens, we will explain why in writing.
If you think we have mishandled your personal information, please contact us first so we can put it right. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
We may update this policy from time to time to reflect changes to our business, the tools we use or the law. The latest version will always be on this page, with the date it was last updated at the top.
For privacy questions, access or correction requests, or complaints, contact our Privacy Officer:
Email: team@innovizemarketing.com
Phone: 0402 655 998
Post: Privacy Officer, Innovize Marketing Pty Ltd, Suite 1.31, 90–96 Bourke Road, Alexandria NSW 2015